By using GRG casting techniques, we produce a relatively lightweight product less expensive to ship and much less cumbersome to move or install than solid cast or natural stone counterparts. Although cast semi-hollow, each hand cast piece maintains the look and feel of natural stone. All pieces are hand made and finished in our California studio:
Lead Time: Please allow at least 4 to 6 weeks for the crafting of your order.
Samples: To order a sample portion of any of our pieces, please scroll down the individual item page for ordering options or go to the "Product Samples" page. Sample lead time is approximately 2 weeks.
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Shipping Rates:
Freight charges for online orders are based on the weight of the pieces ordered. All shipments are done via LTL carriers (Less-Than-Truckload). The actual shipping company varies according to destination. Currently the rates are as follows -
Domestic: 80¢ / lb.
AK, HI, & International: $1.45 / lb. A shipping calculator is available on the first page of checkout. You may use the calculator without any obligation to buy.
Shipping for offline orders is calculated on an order by order basis and is included in the written project proposal.
Materials
Standard Interior: GFRG / GRG (Glass Fiber Reinforced Gypsum) - Fiber glass is combined with an unique, high-strength gypsum cement specially formulated for use with glass fiber and the fabricating of lightweight, fire-resistant, and thin-cast glass-reinforced architectural details.
Ordering
Submit orders online, by fax, phone, mail, or e-mail.
When not ordering online: please indicate items, material, finish, texture, and dimensions if applicable. A project proposal based on your requests will be faxed or mailed to you. Proposals will include dimensions, applicable drawings, shipping costs, etc. A signed copy must be returned to us in order to begin work. Sales tax is applicable for all California sales. Trade customers must submit a resale card in order to avoid sales tax charges.
Payment Options: We accept cash, checks, and all major credit cards. Make checks payable to Pacific Stonecraft. Send all correspondences to our p.o. box.
Terms
Since all projects are crafted to order, a 50% non-refundable deposit is required to begin work. The balance must be received before shipment or at the time of pick-up. Online credit card orders are charged when items are made and ready to ship. Please allow at least a 4 to 6 week lead time.
In the event you are not satisfied with your purchase you may receive merchandise credit. Repack items carefully in the original packing materials and prepay shipping. You are responsible for all shipping costs and the safe return of the merchandise.
Custom or customized projects cannot be returned. SHIPPING CHARGES ARE NON-REFUNDABLE.
Warranty
Pacific Stonecraft warrants its products to be free from defects in material and craftsmanship under normal and intended use for one year from the original and provable date of purchase. Replacement or repair, at the option of Pacific Stonecraft, of the defective piece will be the sole remedy of this warranty. Fissures, pits, etc. are merely Pacific Stonecraft's textural effects and are not defects nor do they in any way compromise the structural integrity of the pieces. Finishes are hand applied and may vary from submitted samples.
Shipping
Orders are crated and shipped via common carrier. Local orders may be shipped blanket wrapped. Customers may pick up their orders at our studio if they wish. The driver will deliver and unload the crate(s) at your residence, but will not uncrate or deliver the pieces inside. It is the responsibility of the customer to calculate and determine all installation and dimensional requirements for the intended use of the products as well as all equipment and labor required to unload, uncrate, and install the project at the desired location. Pacific Stonecraft is not nor will be liable for any damage, equipment rentals, labor costs, additional delivery charges, etc. in the event the customer does not fulfill these responsibilities.
All goods are shipped at the consignee's risk. Customer is responsible for the inspection of goods upon receipt for damage or loss caused by the shipment. Claims for loss or damage must be filed by the consignee with the carrier.
Privacy Policy:
Your privacy is taken seriously at Pacific Stonecraft. We will not sell or make available our customer information to anyone.
Security:
All order and credit card information is accepted in a secure environment. We use SSL (Secure Sockets Layer) encryption, widely accepted as the most secure technology available.
